City of Brawley

Under administrative direction, plans, organizes, manages, and provides administrative direction and oversight for all functions and activities of the City of Brawley Development Services Department, including planning, building and safety, and code compliance; directs and administers the planning, building operations, and engineering activities of the City, which include current, advance, and environmental planning, building plan check, permitting, inspection, and historic preservation activities, land development, subdivision improvements, capital improvements, and construction management; coordinates assigned activities with other City departments, officials, outside agencies, and the public; fosters cooperative working relationships among City departments and with intergovernmental and regulatory agencies and various public and private groups; provides highly responsible and complex professional assistance to the City Manager in areas of expertise; and performs related work as required.

The Development Services Department activities include but are not limited to: (1) City current and advance planning; (2) building inspection and code compliance; (3) City engineering functions; (4) plan checks; (5) construction management; (6) capital improvements; and (6) related work as required.

CLASS TITLE:  PUBLIC SAFETY DISPATCHER

BASIC FUNCTION:

Under immediate (Police Dispatcher Trainee) or general (Public Safety Dispatcher) supervision, performs a variety of dispatching duties for emergency and non-emergency calls; dispatches police officers to calls for service; dispatches fire personnel to calls for service; and operates a variety of communication equipment including radio, telephone, and computer-aided dispatch (CAD) systems.

ESSENTIAL DUTIES:

 In Support of Police Operations

• Receive initial calls for service and determines nature, location and severity of emergency or services required

• Obtain pertinent caller/witness information for current or future investigation of the incident

• Obtain suspect/crime information, enter into CAD and provide to responding units

• Dispatch appropriate resources to the incident ensuring adequate responders on-scene as well as to maintain sufficient remaining coverage within the jurisdiction

• Maintain constant contact with persons reporting crimes in progress keeping them calm and relaying that information in a real-time manner to responding officers

• Broadcast (and receive broadcasts) to/from surrounding communities via mutual aid police radio systems regarding crimes occurring in and around the city

• Maintain radio contact with officers on scene to keep the police officer-in-charge informed

• Notify additional resources (Detectives, Crime Scene Investigators, Accident Reconstruction, Medical Examiner, Tactical Teams, Senior Staff, etc.) and maintain an accurate information flow with them

• Provide an effective link to outside support agencies (Fire, Water, Power, Highway, Tow Companies, etc.)

• Interact with Department of Motor Vehicles, Criminal History, National Crime Information Center databases via computer with incident related queries

• Testify in criminal court as to the authenticity of archived recordings and with regards to actions taken during the call taking/dispatching evolution

• Support all police department divisions (Detective, Traffic, etc.) with data entry/gathering and other services as needed.

In Support of Fire/EMS Operations

• Receive initial calls for service and determine nature, location and severity of emergency or services required

• Provide pre-arrival instructions to reporting person pertinent to the emergency; Pre-arrival Emergency Medical instructions provided continuously to the caller until the arrival on scene by Fire/EMS providers

• Response determination made based on data entered into CAD and appropriate fire units dispatched

• Emergency Medical calls prioritized by dispatchers and, where needed, Paramedics dispatched from contract provider.

• Responding fire departments advised of changing conditions, target hazards, additional reports, etc. while en route and, upon arrival of commanding fire officer, updated instructions relayed to fire units arriving on scene and still in response

• Requests from Incident Command for additional resources (additional alarms/mutual aid, HazMat Teams, etc.) relayed via radio to surrounding communities

• Obtain mutual aid fire units to cover empty stations, additional emergency calls and to supplement firefighting teams on scene

• Notifications to off-duty senior and line staff made regarding significant emergencies requiring response to the scene or response to town to support mutual aid fire units covering stations

• Patient information relayed to receiving hospitals when EMS initiates transport

• Information management with supporting agencies (Gas Company, Imperial Irrigation District, etc.)

OTHER DUTIES:

§  Perform related duties as assigned.

KNOWLEDGE AND ABILITIES:

 KNOWLEDGE OF:

§  Methods of handling difficult public contacts.

§  The operation of computerized telephone switchboard and/or central communications equipment.

§  Rescue and emergency response procedures; and, available types of emergency services.

§  Terminology, codes, and procedures used in public safety dispatching; State, Federal, and local laws and ordinances; and, jurisdictional boundaries.

§  The operations, functions, rules, and regulations of the Police and Fire Departments.

ABILITY TO:

§  Ability to re-locate / live full-time within a one-hour maximum response time to the Brawley Police Department.

§  Ability to perform all job duties and functions in a highly stressful environment.

§  Retain and relay information received under stressful conditions.

§  Manage multiple phone calls, radio transmissions, and personnel communications simultaneously.

§  Operate 9-1-1 system, radio transmitting system, and computer-aided dispatch system (CAD).

§  Speak over the phone or radio clearly and in a professional manner.

§  Hear, understand, and speak the English language.

§  Respond to calls quickly and calmly and make sound decisions under pressure and/or stress.

§  Communicate with people of diverse social and cultural backgrounds.

§  Understand and follow oral and written instructions.

§  Establish and maintain effective professional working relationships with those contacted in the course of work.

§  Operate computer and typewriter keyboards with speed and accuracy.

§  Analyze and interpret maps. Effectively direct responding personnel based on streets, landmarks, and geography service areas of the Communication Center.

§  Keep accurate detailed records.

§  Maintain and adhere to strict confidentiality standards.

§  Work independently in the absence of immediate supervision.

§  Work shift work, nights, weekends, and holidays.

EDUCATION AND EXPERIENCE:

§  Possession of high school diploma or equivalent; and,

§  Two (2) years of general work experience involving extensive public contact in person or over the phone, telephone switchboard experience preferred; or,

§  A combination of training, education, and experience that is equivalent to the employment standards listed above and that provides the required knowledge and abilities.

§  Successful candidates are required to pass a thorough background investigation.

§  Must be able to type 35 net wpm and successfully complete the Post-Certified Basic Complaint/Dispatcher course during the one-year probationary period.

§  A valid California driver’s license is required.

WORKING CONDITIONS:

 Environment: Police communication center; climate controlled office environment, works with computers and dispatch radios; exposure to noise (i.e. ringing phones), unusual fatigue factors, emergency and stressful situations and electrical energy. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

PHYSICAL DEMANDS:

 Physical: Essential and other important responsibilities and duties require maintaining physical condition necessary for sitting for prolonged periods of time restricted to immediate dispatch radio area; working closely with others; working long periods of time and irregular hours.  Able to: sit, stand, bend, stoop, twist, lift up to 25 pounds, and lift objects overhead.

Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents.

Hearing: Hear in the normal audio range with or without correction.

 Disaster Service Workers:

Under California Government Code Sections 3100 - 3109, public employees are designated as disaster service workers. The term "public employees" includes all persons employed by the state or any county, city, state agency, or public district. Disaster service workers are required to participate in such disaster service activities as may be assigned to them by their employer or by law. The employees working for the City of Brawley take this responsibility seriously. Disaster plans are continuously being evaluated, drills are scheduled, and employees engage in training where they practice executing emergency support services.

 The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

CLASS TITLE:  Police Chief’s Administrative Assistant

DEFINITION:  Under general direction of the Chief of Police, performs a wide variety of complex and sensitive administrative work, in support of the Chief of Police and Police Management staff, requiring independent judgment and action and a knowledge of Departmental and Citywide policies and procedures. Incumbents assist with administrative and other non-routine duties, interpret policy and administrative regulations; fulfill the role of office manager and may train and coach co-workers and serve as first-level supervisor of assigned staff. Incumbents are considered confidential employees and are privy to the decisions and decision-making process of the Chief of Police and Management staff affecting employee relations.

SUPERVISION RECEIVED AND EXERCISED: Receives direction from the Chief of Police or his/her designee. Supervises assigned personnel.

 EXAMPLES OF ESSENTIAL DUTIES AND RESPONSIBILITIES:  Essential functions, as defined under the Americans with Disabilities Act, may include any of the following tasks, knowledge, skills and other characteristics.  The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities.  Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks to address business/organizational needs and changing business/organizational practices:

§  Compose correspondence, reports, forms, and other documents independently or from notes, or general instruction from the Chief of Police and administrative staff; proofreads material and corrects grammar, spelling, or word usage.

 §  Transcribe dictation or interview recordings of confidential information; e.g., affidavits for search warrants, criminal or administrative investigations.

§  Receive and screen callers with complaints or problems and directs them to the appropriate Division Commander for disposition.

§  Interpret Department and City policy on routine administrative matters and explains procedures to others.

 §  Schedule appointments, coordinate meetings, and schedule conference rooms for staff using an on-line calendar system; arranges hotel, airline reservations, and travel plans for the Chief of Police and administrative staff.

§  Develop and maintain computerized spreadsheets and databases to enter information and generate reports; may produce, revise, or refine formal presentation materials using presentation software.

§  Monitor and analyze budget expenditures and advise Chief on expenditure trends and concerns.

§  Maintain confidential department records including personnel and training files.

§  Serves as first line supervisor for non-sworn personnel as assigned by the Chief of Police or his or her designee.

§  Prepare monthly crime statistics, project status reports, financial reports and document yearly statistics reports.

§  Establish and maintain cooperative relationships with citizens contacting the Office of the Chief of Police.

§  Communicate pertinent information to the Chief of Police and staff in a timely manner.

§  Receive, prioritize, distribute and process correspondence for the Chief of Police and staff.

§  Responsible for keeping the Chief of Police and Division Commanders appraised of merit increases due or other changes in payroll.

§  Responsible for timely deposits of monies collected by personnel for various department related services; e.g., bail, counter receipts, bicycle licenses, etc.

§  Maintain accurate petty cash fund records.

§  Assist communications/dispatch personnel in emergencies.

§  Perform the duties of receptionist as required.

 OTHER DUTIES:

§  Perform related duties as assigned by the Chief of Police or his/her designee.

KNOWLEDGE, SKILLS AND ABILITIES TO:

 KNOWLEDGE OF:

o   Clerical office and administrative practices and procedures.

o   Recordkeeping practices.

o   Standard word processing, spreadsheet, database, presentation software, e-mail and calendar systems.

o   Understand the basic principles and practices of administration, supervision and training.

o   Proper English usage, grammar, spelling, punctuation and vocabulary.

o   Interpersonal skills using tact, patience and courtesy.

ABILITY TO:

o   Perform assigned duties with limited supervision.

o   Assure compliance with applicable laws, codes and regulations.

o   Differentiate between decisions incumbent is empowered to make and those that should be referred to a higher level.

o   Identify problems and implement or recommend solutions.

o   Interpret and apply policies and procedures within limits of authority.

o   Assess problems, and use cooperation and collaboration to resolve routine work place issues.

o   Work with difficult people in a variety of situations and use tact and discretion.

o   Communicate effectively both orally and in writing.

o   Interpret, apply and explain rules, regulations, policies, and procedures.

o   Train, supervise and evaluate the performance of assigned personnel.

o   Interact effectively with supervisors, officials, employees, and the public.

o   Learn and adapt to new technology as it relates to office practices and procedures.

o   Maintain confidentiality of information.

o   Attend evening or weekend meetings as directed by the Chief of Police or his/her designee.

o   Analyze situations accurately and adopt an effective course of action.

o   Plan, organize, prioritize work, prepare and deliver oral presentations.

o   Proofread documents and other work.

o   Observe health and safety rules and regulations.

o   Use a computer, related software, transcribing equipment, and other standard office equipment.

 EDUCATION & EXPERIENCE AND LICENSE:  Any combination equivalent to:  Associates degree from an accredited college or university in business or public administration or closely related field, and three years of increasingly responsible experience in clerical duties with two of those years performing administrative focused duties within a government agency.

Another way to meet the minimum requirements is a high school diploma or equivalent and six years of progressively responsible, broad and varied clerical experience with one year performing the direct duties of an administrative assistant, records clerk or similar administrative focused duties. Four years of experience working a public agency is desired.  Incumbent are required to pass a thorough background investigation.

LICENSES AND OTHER REQUIREMENTS:

Valid California driver’s license.

 PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:

Work is performed in an office environment and may require occasional travel to offsite facilities. Job duties involve sitting, standing, and walking for prolonged or intermittent periods of time, and reaching, bending, and twisting at the waist to perform desk work and operate general office equipment, including a personal computer and keyboard, for prolonged or intermittent periods of time. The operation of a personal computer also requires finger and wrist dexterity and the ability to withstand exposure to vibration, pitch, and glare from the computer. Will be required to speak and participate in internal and public meetings. Additionally, the position requires near vision in reading correspondence and statistical data. Acute hearing is required when providing phone and personal service. Noise level in the work environment is usually low. Employee must be able to safely lift and carry books, files and reports weighing up to 25 pounds. Must be able to lift files and reports from counter tops or file drawers.

 Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.

 Disaster Service Workers:

Under California Government Code Sections 3100 - 3109, public employees are designated as disaster service workers. The term "public employees" includes all persons employed by the state or any county, city, state agency, or public district. Disaster service workers are required to participate in such disaster service activities as may be assigned to them by their employer or by law. The employees working for the City of Brawley take this responsibility seriously. Disaster plans are continuously being evaluated, drills are scheduled, and employees engage in training where they practice executing emergency support services.

 The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the bu